Ball® FreshTECH Automatic Home Canning System Frequently Asked Questions

What is the phone number that I should call if I have questions about the Auto Canner?

The Customer Service phone number is 1-800-240-3340. Hours vary by the season but generally are Monday – Friday, 8:30 am EST to 4:30 pm EST.

Where can I purchase the new Ball® FreshTECH Automatic Home Canning System?

Look for our Auto Canner first online. Its distribution will grow into retail outlets throughout 2014.

What if I want to make my own recipe in this appliance?

Canners need to use one of the approved recipes in the included Recipe Guide to ensure jars are processed safely and to the best quality possible. We created and tested each recipe to ensure it's delicious and safe, making the canning process easier than ever. Plus, we're always adding more recipes online. You can find the latest here.

I've seen the Ball® FreshTECH Automatic Jam & Jelly Maker before. How does this compare? Are the uses similar?

Both appliances use technology to make the prep and preserving process easier than ever for consumers. You can use the appliances together or separately to preserve consistently delicious foods each time. Learn more about the Automatic Jam & Jelly maker here.

What is the Ball® FreshTECH Automatic Home Canning System?

The Ball® FreshTECH Automatic Home Canning System is a first-of-its-kind appliance from the Fresh Preserving team at Jarden Home Brands that makes it easier than ever for new preservers to savor their favorite seasonal foods year round. The appliance works automatically with the push of a button, taking all the guesswork out of canning and ensuring perfectly preserved fresh jams, jellies, pickles, fruits, salsas, tomatoes and sauces.

Who should use this appliance?

The idea for this highly innovative appliance stemmed from consumer research which found that many are interested in preserving seasonal ingredients but are intimidated by the traditional canning process. The Ball® FreshTECH Automatic Home Canning System makes fresh preserving even more accessible and is perfect for any home cook that wants to get started canning but doesn’t know where to begin.

How does it work?

Featuring SmartPRESERVE™ technology, the Ball® FreshTECH Automatic Home Canning System uses dual temperature sensors working in tandem to maintain a precisely controlled temperature, seven built-in safety features to ensure foods are processed at the correct temperature every time for safe, shelf-stable storage for up to a year. The appliance also adjusts for altitude to further streamline the process.

What can I preserve in the appliance?

The appliance comes with its own custom recipe book featuring tested and approved recipes that work with the appliance’s SmartPRESERVE technology to guarantee the proper temperature and process time is achieved each and every time. The recipes are preprogrammed into the appliance so it knows how to make each batch as efficiently as possible. Simply select the recipe you want, place the jars in the appliance and it will chime when your food is securely preserved. With over 50 of the Ball brand’s most popular recipes and counting available in the recipe book and online, cooks can preserve their favorite produce from their gardens or farmers markets to enjoy for up to a year.

For those on a budget and still looking to can, are there other options?

Jarden Home Brands’ mission is to make home canning accessible to everyone and the Ball® FreshTECH Automatic Home Canning System is one of many tools the brand offers to help budding canners become preserving experts. From its website,, that offers hundreds of free home canning recipes and instructional guides and videos to its iconic canning reference guides, The Ball Blue Book and The Ball Complete Book of Home Preserving, the brand provides tools for all levels of cooking and canning expertise. The Ball® brand also offers tips, recipes and canning advice on its social media channels,,, and on Instagram at BallCanning. The Ball® FreshTECH Automatic Home Canning System is an option for those interested in canning but seek added convenience and reassurance in the home canning process.

How many jars can you preserve at a time?

The appliance is perfect for those looking to preserve extra produce from the farmers market, garden or their CSA shares. The appliance preserves 3 – 6 jars per batch making it ideal for first time canners looking to preserve smaller batches. It’s also great for experienced canners craving the convenience of preserving smaller batches more efficiently. The appliance does not require cool down time allowing canners to preserve one batch after the next.

What else would you like to tell me about the appliance?

Not only does the FreshTECH Automatic Home Canning System simplify canning, it also can save time and energy. Because it notes your altitude and customizes temperature and time based on recipe, it can take up to 30 percent less time and use 60 percent less energy and 85 percent less water than more-traditional techniques. Consumers also love that you don't have to use the stovetop at all perfect for keeping the kitchen cool on hot summer days; just put the device on your kitchen counter within reach of an outlet, and you're ready to get started!