Ball® FreshTECH Automatic Jam and Jelly Maker Frequently Asked Questions

What is the phone number that I should call if I have questions about the jam maker?

The Customer Service phone number is 1-800-240-3340. Hours vary by the season but generally are Monday – Friday, 8:30 am EST to 4:30 pm EST.

Why can't I immediately make another batch of jam right after the first batch of jam?

The base unit requires a cool-down period in order to return to the correct temperature to cook the next batch. If the unit is too warm, the next batch of jam or jelly may taste overcooked or scorch.

Do I have to use butter in the recipe?

No, you may also use margarine. Butter or margarine is needed to help reduce foam and prevent accidental overflow when cooking jam or jelly.

When do you put the lid on?

Please refer to the recipe. Most jam recipes require the lid to be placed on the pot after adding sugar to the fruit mixture. Jelly recipes may vary. Refer to the recipe book that came with your Automatic Jam and Jelly Maker or search Jam Maker Recipes online for complete instructions.

Where can I purchase the new Ball® FreshTECH Automatic Jam and Jelly Maker?

Look for our automatic jam and jelly maker in the canning aisle or online. You may also use our Retail Locator to find a store near you or an online retailer.

What is the difference between Jam and Jelly?

Jam is made with crushed or chopped fruit plus the addition of sugar and pectin (and sometimes lemon juice) while jelly is made with fruit juice combined with sugar and pectin. Jam has a gel-like texture, which makes it perfect for spreading. Jelly tends to have a crystal clear and shimmering appearance and it's firmer than jam, but still soft enough to spread.

What is Pectin?

Pectin is a natural gelling ingredient derived from apple and citrus fruits. When used in the preparation of homemade jams and jellies, pectin produces a more natural fresh fruit flavor and makes the process easier because less cooking is required to achieve the proper set. We recommend Ball® RealFruit™ Classic Pectin for the most accurate results when using your Automatic Jam & Jelly Maker.

Can I make reduced sugar jam?

Yes, you can make a traditional recipe or reduced sugar recipe using Ball® RealFruit™ Classic Pectin. The reduced sugar recipe has 42% less sugar added compared to other brands of pectin. You might even find that you like the reduced sugar recipe better others because it has a better jam flavor (not to mention better texture and sweetness).

Why do I have to add butter or margarine? Are there substitutes?

Foam accumulates on the surface as air is released from the fruit for jams and from the cooking and stirring action with jams or jellies. To reduce or eliminate this foaming, you must add butter or margarine as specified in your recipe, before cooking. Preventing foam also eliminates the step of removing foam after the cooking process, which saves you time and makes the process easier.

Adding a small amount of butter or margarine when making jam to be canned has been approved by the USDA. Any other substitutes have not been approved.

What do I do if fruit gets caught in the Stirrer blades?

During the first four minutes of the jam program, it's normal for fruit to get caught up on the Stirrer blades. Once the sugar is added and the mixture begins to boil, the fruit will become part of the jam mixture.

Why am I getting a soft gel result?

You can avoid this by making sure you add ingredients to the Pot in the order listed in the recipe. If you add the ingredients out of the recommended sequence it will cause a soft gel or gel failure.

Which jam and jelly recipes are included in the recipe booklet? Are you looking at adding more online?

We included the most popular fruit jam recipes, based on our consumer research. The most popular is Strawberry Jam (with creative recipe variations for adding additional ingredients like vanilla, balsamic vinegar, lemon or pepper), followed by Mixed Berry, Peach, Sweet or Sour Cherry, Pear and Plum. For jelly, we included the top fruit juice recipes, including Apple and Grape. We also included other favorites, such as Pomegranate and Pepper Jelly.

We are always experimenting and listening to our customer's feedback, so be sure to check back as we'll be adding more Jam Maker recipes right here at in the future.

We are always experimenting and listening to our customer's feedback, so be sure to check back as we'll be adding more Jam Maker recipes right here at in the future.

Can you double recipes?

Doubling recipes is not recommended as the ingredients may not fit into the pot, and they may not function as the specified recipes.

What parts of the appliance are dishwasher safe?

The Glass Lid, Stirrer and Pot can all be washed in the dishwasher.

Are the parts BPA free?

Yes, all the parts that come in contact with food are BPA free.

Does the appliance become hot during the jam or jelly making process?

As with any cooking appliance, metal parts, glass surfaces, and even certain plastic parts can become extremely hot to the touch. Oven mitts should be used when handling the appliance immediately after and during use.

What does the "CO" on LED screen stand for? It came up after the cooking process.

The CO stands for "cooling" which means the heat has been turned off automatically and the appliance is cooling itself off before you are able to start up a new batch of jam or jelly.

What happens if I make a mistake in the programming or need to stop the jam or jelly process?

Simply pressing the Cancel button allows you to clear the recipe program and restart from "—."